Today's focus is on the level of customer service that e.l.f. provides. As ya'll know, I placed an order with them a few weeks ago and have been pretty happy with the products I received. Unfortunately, my tube of Posh arrived damaged, so I emailed their CS department to see if there was anyway I could return it for a replacement. The next morning, I woke up to an email from them that said:
We apologize for the item(s) damaged from your order.
We are sending the item(s) to you as quickly as possible and apologize for any inconvenience.
the e.l.f. team
e.l.f. Cosmetics Affordable Luxury
Okay, so pretty general and to the point, but I guess not everyone can be verbose with an amazing command of the English language. Modesty. I gots it.
Anyway, ten days later, I had a lovely little parcel in my mail box that contained an unbroken tube of my beloved Posh, and I did a gleeful dance.
e.l.f. has proven themselves to be a great company to order from, not just because of their products, but because they seem to actually care whether their customers are happy, and want to fix issues before they turn into large problems.